The school is committed to fair and transparent enrollment practices. This Refund Policy explains the conditions under which a student may request a cancellation, withdrawal, transfer, or refund.
All students are encouraged to review this policy prior to enrollment.
1. Right to Cancel Before Starting the Course
A student who enrolls in the course but has not yet accessed or started any course content may request cancellation within the school’s allowed cancellation period.
If approved, the student may receive:
• Full refund, or
• Refund minus non-refundable processing fees (if disclosed at enrollment)
Requests must be submitted in writing by email or through the designated student support channel.
2. Refund After Course Access Begins
Once a student has accessed course materials, logged into the course platform, or begun any instructional content, a partial refund may be considered based on the amount of course content completed and administrative costs already incurred.
Refund decisions may consider:
• Date of enrollment
• Date course access began
• Percentage of course completed
• Support services already provided
• Administrative processing expenses
3. No Refund After Completion
No refund will be issued after any of the following:
• Course fully completed
• Final exam completed
• Certificate issued
• Required completion credit reported (if applicable)
4. Technical Issues
If a verified technical issue prevents reasonable course access, the school may offer one or more of the following:
• Technical support assistance
• Extended access period
• Course transfer (if applicable)
• Partial or full refund when appropriate
Students must report technical issues promptly.
5. Duplicate Payments / Billing Errors
If a student is charged more than once in error, verified duplicate charges will be corrected or refunded promptly.
6. Subscription or Recurring Billing (If Applicable)
If the school uses recurring billing or subscription enrollment, students may cancel future billing according to the billing terms disclosed at enrollment.
Cancellation of future billing does not automatically create entitlement to refund for prior charges already earned.
7. How to Request a Refund
Refund requests must include:
• Student full name
• Email used for enrollment
• Date of purchase
• Reason for request
• Supporting documentation (if applicable)
Requests may be submitted to the school’s official student support contact.
8. Review Time
Refund requests are generally reviewed within a reasonable administrative timeframe.
Approved refunds are processed using the original payment method when possible.
Actual posting time may depend on the financial institution.
9. Non-Transferable Purchases
Course enrollments are generally non-transferable unless approved by administration.
10. Chargebacks / Payment Disputes
Students are encouraged to contact the school first to resolve billing concerns before initiating a payment dispute.
Fraudulent or abusive chargebacks may result in suspension of access pending review.
11. Policy Updates
The school reserves the right to update this Refund Policy prospectively. The version in effect at the time of enrollment generally governs that purchase.
12. Contact Information
Questions regarding refunds, cancellations, or billing may be directed to student support.